Shipping policy

How we ship

All Studio Tapiz products are shipped via our reliable logistics partners. We ensure that your custom-made mat is delivered to you safely and quickly.

Shipping costs

Shipping costs depend on your location and are calculated during checkout. These costs include VAT and are clearly displayed before you complete the order.

Shipping duration

  • Production time: Because all products are custom-made, production time varies per product
  • Delivery time: The delivery times in the order confirmation are indicative
  • Maximum delivery time: We guarantee that the order will be received no later than 10 weeks after confirmation of the order
  • Delay: Should delivery unfortunately take longer, you can request us to refund the amount and cancel the order

Delivery

  • The product will be delivered to the address specified with the order
  • Important: You cannot change the delivery address once the order has gone into production
  • The buyer must be present during delivery
  • We do not ship to P.O. boxes

Failed delivery

If delivery has failed, we recommend contacting the delivery service directly. You will receive tracking code information with which you can track the delivery and possibly make a new appointment.

Delivery date changes

You can coordinate a change in delivery date via the tracking code you receive from us. You can also try to help us by emailing directly after ordering via info@studiotapiz.nl.

Shipping areas

We ship to the Netherlands and other countries. When shipping outside the Netherlands, you must verify yourself whether the products are suitable for use in the relevant country and whether they meet local conditions and (legal) requirements.

Damage during transport

  • Visible damage: Must be reported immediately to the delivery service when receiving the package
  • Hidden transport damage: Must be reported to the delivery service as soon as it is discovered
  • Liability: Studio Tapiz v.o.f. is not liable for damage due to transport from the first door/first entrance

Delays due to external factors

Delivery may take place outside the given time indication due to traffic conditions or other unexpected developments. We do our utmost to minimize delays.

Tracking & updates

After shipping you will receive:

  • A tracking code to follow your order
  • Updates about the expected delivery time
  • Contact details of the delivery service

Shipping complaints

If you are not satisfied with the way the products have been transported, you can:

  • Contact the logistics partner directly
  • File a complaint at support@studiotapiz.nl

Contact

For questions about shipping you can contact us:

  • Email: support@studiotapiz.nl
  • Chamber of Commerce number: 97186023

Order confirmation

After placing your order, we will send a confirmation by email. This may also end up in your spam folder, so always check it.